Sodeno19 Privacy Policy — User Personal Information Protection
This document explains how sodeno19 collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority — read this policy to understand your rights and the protections available to you.
Effective Date: 1 January 2026 | Current version
1. Information We Collect
When you register or use the sodeno19 platform, we collect various types of information to enable our services to operate safely and effectively. The main categories of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth and hashed password at the point of registration.
- Device and browser information: Device type, operating system, browser version, IP address, screen resolution and time zone. This information is used to detect unauthorised access and optimise how the platform is displayed.
- Local payment information: Details of the payment methods used for deposits and withdrawals in Malaysian Ringgit (RM), including account holder name and masked account number. We do not store your full card number or banking passwords.
- Usage data: Login session records, games played, bets placed, active time and in-account actions. This data is used for security, fraud prevention and service improvement.
- Cookies and tracking: Session data and user preferences stored locally via browser cookies. Further details are available in the Cookies section below.
2. How Your Information Is Used
All information collected by sodeno19 is used for clear and limited purposes. We do not use your data for anything unrelated to the services you use. The primary purposes for which information is used are:
- Verifying user identity and securely processing account registration.
- Processing deposits and withdrawals in Malaysian Ringgit via local payment methods.
- Detect and prevent fraud, duplicate accounts, and unlawful activity.
- Send important notifications related to your account, transactions, changes to terms, or security issues.
- Providing effective customer support when you reach out to the sodeno19 team.
- Analysing usage patterns in aggregate (not at the individual level) for platform improvement purposes.
- Comply with applicable legal and regulatory requirements in Malaysia.
Sodeno19 will not sell, rent or trade your personal information to any third party for marketing purposes without your written consent.
3. Cookies and Tracking Technologies
The sodeno19 platform uses cookies — small text files stored on your device by your web browser — to enhance the user experience and ensure the platform functions correctly. The types of cookies we use:
- Session cookies: Required to maintain your login status during an active session. This cookie is deleted automatically when you close your browser.
- Preference cookies: Saves your language, time zone, and display preferences so you don't have to reconfigure them each time you log in.
- Security cookies: Used to detect suspicious login attempts and protect accounts from unauthorised access.
- Analytics cookies: Collecting usage data in aggregate form without identifying individuals, to help us understand navigation patterns and improve the platform interface.
You can manage or delete cookies through your browser settings at any time. However, deleting session cookies may require you to log in again, and some platform features may not function optimally.
4. Data Storage, Security and Third-Party Sharing
How Data Is Stored and Protected
All sodeno19 user data is stored on servers protected with industry-grade encryption. Data transfers between your device and our platform use SSL/TLS protocols to ensure information cannot be intercepted in transit. Passwords are stored in hashed form using secure algorithms — we do not store passwords in any readable format.
Access to users' personal data within our internal systems is restricted to staff with a legitimate operational need only. All internal access is logged and monitored on a regular basis.
Sharing with Third Parties
Sodeno19 does not share users' personal information with third parties except in the following limited circumstances:
- Payment service providers required to process your MYR deposits and withdrawals — only the minimum information necessary for the transaction will be shared.
- Legal authorities or regulatory bodies in Malaysia where required by law or a valid court order.
- Technical partners who provide platform infrastructure, bound by strict confidentiality agreements and data reuse restrictions.
In all instances of data sharing, sodeno19 ensures that recipients adhere to data protection standards equivalent to or higher than our own.
5. User Rights, Policy Updates and How to Contact Us
Your Rights as a sodeno19 User
As a sodeno19 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time by contacting customer support.
- Right to Rectification: If you find that any information in your account is inaccurate or outdated, you can update it through your account settings or by contacting our support team.
- Right to Erasure: You may request account closure and deletion of your personal data. Such requests will be processed within a reasonable timeframe, subject to any legal record-retention obligations that may prevent certain data from being deleted immediately.
- Right to Restrict Processing: You may request that the use of your data for specific purposes (such as analytics) be stopped, though this may affect your experience on the platform.
Changes to This Privacy Policy
Sodeno19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements or technology. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes are published will be considered acceptance of the updated policy.
How to Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please reach out to the sodeno19 support team via the email address below. We aim to respond within three business days.
Email: [email protected]
You may also refer to our FAQ page for answers to general questions about privacy and account security.
Your Data is Safe with sodeno19
We are committed to transparency and protecting user information. Register an account with confidence, or visit our FAQ page for more details on platform security.